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F.A.Q's
* Customer Satisfaction
* Payment Options
* Shipping
* Delivery
* Refunds
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Customer Satisfaction
Superb customer service is the number one goal here at The Jewellery Junkee.
We invite you to contact us by email if we can be of service.
While we may not have the man-power resources of the bigger stores, we do have a commitment to providing excellent customer service with personal attention to the individual details.
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Payment A. We offer 2 payment options: 1. Debit/Credit Cards through our Secure SSL Certified Checkout 2. Paypal.
Shipping
Q.Do you ship worlwide?
A. Yes we ship Worldwide!
Q. How much is the shipping and handling charge?
A. Shipping and handling to the UK is set at a maximum of £3.50 however, shipping is FREE in the UK Mainland for orders £15 and over! Please Note: All orders MUST be made online for all shipping orders.
All parcels are sent by 1st class recorded delivery.
£4.50 to the rest of the world!
Delivery
We aim to despatch your goods within 48 hours. When we despatch your order, we will send you a confirmation email. You should receive this email within 48 hours of placing your order. The email will contain a unique number to track your parcel on our order tracking page.
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What is your Refund Policy? ARE RETURNS ALLOWED: Yes ANY EXCEPTIONS: Earrings and Earring/Necklace Sets CONDITION OF RETURNED ITEMS: As received. TIMING OF RETURNS: Within 14 Days of receipt. |
Please contact us within 3 days of receiving your parcel for a return authorization, and ensure we receive the parcel back within 14 days of your email. All returns need to be Insured as we cannot be responsible for lost or misdirected returns.
FEES: Refunds given minus all Postage and Packing costs and Paypal fees etc.
If we haven't answered your questions - then please email us and ask.
